Frequently Asked Questions

Can supplements help me achieve my goals?

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Supplements can definitely help you to achieve your health goals! They can improve the effectiveness of the diet and eases side effects, while others prevent nutrient deficiencies. Find the dietary information and benefits of the products by clicking on the product on our online shop.

If you prefect to ask one of our nutritionists, simply contact us here: https://shop.eative.com/pages/contact

What supplements are recommended when starting Keto?

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Supplements can help you to achieve your goals. Some supplements improve the effectiveness of the diet and eases side effects, while others prevent nutrient deficiencies.

Three of the best supplements you can add to your diet are:

Electrolytes- help to prevent "Keto flu". General "Keto flu" symptoms can be fatigue, nausea, headaches, insomnia, constipation, dizziness.

MCT Oil- is a source of fuel for your brain and muscles. It also promotes weight loss and increase feelings of fullness.

Exogenous Ketones (BHB)- can help raise the body’s ketone levels.

Are your products made in the USA?

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Yes! Our products are manufactured in the U.S.A.

Is your product FDA approved?

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Yes, our products are manufactured in a FDA-registered facility.

What is your return policy?

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Your happiness is our number one concern, and we strive to create the best products for you. For this reason, customers may return a product purchased from any Eative channel, within 30 days of the purchase date, for a full refund, even if the product has been opened. Meaning, we accept returns no matter the reason and whether you opened your product or not.

If you have any questions about the product or need to return it, please contact our Customer Care team here: https://shop.eative.com/contact

How do I cancel or change my order?

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If you haven't received a shipping confirmation email, please contact our customer care team immediately so we can make the necessary changes. You can contact us at care@eative.com.

If your order has already shipped, unfortunately we are unable to call it back. Please wait until you receive the package and contact our customer care team for further instructions.

When will I receive my order?

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Once your order is prepared for shipping, you will receive an email confirmation with a tracking number. Click on the tracking number to see where your order is currently located and for the estimated delivery date.

Where do you ship to?

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Currently, our products are only available in the United States.

How long does shipping take?

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On Average about 1-2 weeks

What do I do if I never received my order?

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Sometimes USPS marks the package as delivered but won't physically deliver it until the next day.

If that is not the case, we recommend that you reach out to USPS directly to inquire about your package. Please provide them with the tracking number, which is provided in your shipping confirmation email.

If you have any other questions, please contact our Customer Care team here: https://shop.eative.com/pages/contact

How do I contact customer support?

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If you were unable to find the answer to your question, please contact us here: https://shop.eative.com/pages/contact

Our Customer Care team is happy to assist you Monday through Friday, between 9:00 AM- 5:00 PM (Eastern Standard Time).