Have a return?
Effective 14th of June 2022:
Your happiness is our number one concern, and we strive to create the best products for you. For this reason, customers may return a product purchased from the Eative Shop within 30 days of the delivery date, for a full refund, even if the product has been opened. This means that we accept returns no matter the reason (although we would love to know why so we could improve) and whether you opened your product or not. If you subscribed to recurring delivery and would like to modify it, please contact our Customer Care team at firstname.lastname@example.org.
We are flexible – you can either return your order for a full refund, exchange it for any other product and/or service, or even request a merchandise credit for a future store purchase. In case you decide to request a full refund, please bear in mind that the refund amount will only be for the product cost, shipping charges are non-refundable. All customers will cover the return shipping costs. Returns must be requested within 30 days of the delivery date, and shipped to us no more than 7 days following approval of your return.
Please use a shipping method with the ability to track the shipment as we are not responsible for lost items. We have a right to not refund if we did not receive your package. Please provide us with the tracking number as soon as it becomes available.
In case you subscribed for recurring delivery and would like to cancel your subscription prior to an upcoming delivery, please contact our Customer Care team at least two calendar days before your next shipment date to allow for cancellation prior to shipment. If you contact us within two calendar days of an upcoming shipment, we cannot guarantee your order will be canceled in time and you may be billed for the cost of your shipment. If this happens, we can assist you via our typical return policy.
If you would like to proceed with a return, please reach out to our Customer Care team at email@example.com. Please provide us with the order number and the reason for return. We kindly remind you that if you return the order without authorization, we will not know of the return and no action will be processed automatically.
Can I cancel my order before I receive it?
You can submit a request to cancel your order at any time prior to shipment. To request a cancellation of your order, please contact our Customer Service team through: firstname.lastname@example.org
I need help with my subscription
Our Customer Care team is happy to assist you with any changes.
If you subscribed to recurring delivery upon purchase, our 30 day return policy will apply. Please see above. If you would like to take a break, please contact our Customer Care team at least two calendar days before your next shipment date to allow for cancellation prior to shipment. If you contact us within two calendar days of an upcoming shipment, we cannot guarantee your order will be cancelled in time and you may be billed for the cost of your shipment. If this happens, we can assist you via our return policy.
When do I receive a refund?
Refunds are generally processed within 2 business days after we receive the item and should appear on your statement in 5 to 10 business days. Your refund will be applied to your credit card or original method of payment.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration, and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please email us at email@example.com. Give us your name, order number, and send us a picture of the damaged item, and we will arrange for the damaged item to be replaced immediately.
Still have questions?
Your satisfaction is our priority. Our knowledgeable Customer Service team is ready to help. Please email us at firstname.lastname@example.org all your questions, and we will be happy to help you.